Effective Date: 01 July 2026
Welcome to ZingZingo ("Company", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use www.zingzingo.in, the ZingZingo mobile application, and our related services (collectively, the "Platform").
By accessing or using our Platform, you consent to the practices described in this Privacy Policy.
We collect information that helps us provide and improve our services.
When you register or place an order, we may collect:
Full Name
Mobile Number
Email Address
Delivery Address
Billing Address
Profile Photo (optional)
Date of Birth (optional)
Gender (optional)
Username
Password (stored securely in encrypted form)
Account Preferences
Restaurant selected
Food items ordered
Order history
Delivery instructions
Payment status
Order value
Payments are processed through trusted third-party payment gateways.
ZingZingo does not store your complete:
Credit Card Number
Debit Card Number
CVV
UPI PIN
Net Banking credentials
We may receive limited transaction details such as:
Transaction ID
Payment status
Payment method
Refund status
We may automatically collect:
Device Model
Device ID
Operating System
Browser Type
IP Address
Time Zone
Language Settings
With your permission, we may collect:
GPS Location
Delivery Location
Approximate Device Location
This information helps us:
Locate nearby restaurants
Estimate delivery times
Improve delivery accuracy
You may disable location access from your device settings, although some features may not function properly.
We use your information to:
Create and manage your account
Process food orders
Deliver orders
Verify payments
Provide customer support
Track deliveries
Send order updates
Improve our services
Personalize your experience
Detect fraud and misuse
Comply with legal obligations
Send promotional offers (with your consent where required)
We use cookies and similar technologies to:
Keep you logged in
Remember your preferences
Improve website performance
Analyze user behaviour
Enhance security
Personalize content and offers
You may disable cookies through your browser settings; however, certain features of the Platform may not work correctly.
We may share your information only when necessary.
To prepare your order, we may share:
Name
Contact Number
Delivery Address
Order Details
Delivery Instructions
To complete delivery, we may share:
Customer Name
Contact Number
Delivery Address
Order Details
Payment-related information is shared only with authorized payment gateway providers to process transactions securely.
We may engage trusted third-party vendors to assist with:
Cloud hosting
Customer support
SMS and email notifications
Analytics
Fraud prevention
Technical maintenance
These providers are required to protect your information and use it only for the services they provide to us.
We may disclose information if required by:
Applicable law
Court order
Government authority
Law enforcement agencies
Regulatory authorities
We use reasonable administrative, technical, and organizational measures to protect your personal information, including:
SSL encryption
Secure servers
Encrypted passwords
Role-based access controls
Firewalls
Regular security monitoring
While we strive to protect your information, no system can guarantee absolute security.
We retain your personal information only for as long as necessary to:
Provide our services
Maintain transaction records
Resolve disputes
Meet legal, regulatory, tax, or accounting requirements
Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Update your account details
Delete your account (subject to legal retention requirements)
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request information about how your personal data is processed
Requests may be submitted using the contact details provided below.
We may send promotional communications via:
SMS
Push Notifications
WhatsApp (where permitted)
You may opt out of promotional messages at any time by using the unsubscribe option or contacting us.
Transactional messages related to your orders and account may still be sent.
Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before sharing personal information.
If your information is processed or stored outside India by our service providers, we will take reasonable steps to ensure that it receives an appropriate level of protection in accordance with applicable law.
We may update this Privacy Policy from time to time.
The revised version will be posted on the Platform with an updated Effective Date.
Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
ZingZingo
Website: https://www.zingzingo.in
Email: privacy@zingzingo.in
Customer Support: support@zingzingo.in
Phone: [Customer Support Number]
Business Hours: 9:00 AM – 9:00 PM (IST)
By using ZingZingo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
